Removals Queen's Park Privacy Policy
This Privacy Policy explains how Removals Queen's Park collects, uses, stores, and shares personal data about customers and prospective customers in the Queen's Park area. It is intended to comply with the UK General Data Protection Regulation and related data protection laws. By engaging with our services, you acknowledge that you have read and understood this Privacy Policy.
Scope and applicability
This Privacy Policy applies to all customers, prospective customers, and website visitors of Removals Queen's Park who are located in the Queen's Park area and use or enquire about our removal and related services. It covers personal data that we collect directly from you, data we generate when providing services, and certain data obtained from third parties as described below.
Data controller
Removals Queen's Park is the data controller responsible for determining the purposes and means of processing your personal data in connection with our services in the Queen's Park area. Where we use third-party service providers to process data on our behalf, those providers act as data processors and are bound by contractual obligations to protect your information.
Personal data we collect
We collect and process different categories of personal data depending on how you interact with us and the services you request. The main types of information we may collect include the following.
Identification details such as your name, title, and, where relevant, the names of other persons involved in a move or booking.
Contact details such as your postal address, property addresses for collection and delivery, and other contact information you choose to supply so that we can communicate with you about quotes, bookings, and services.
Service and booking information such as dates of moves, inventory details, access instructions, parking and property entry details, and any special requirements relevant to the safe and effective provision of our services.
Payment and billing information necessary to process payments for our services, including transaction details and billing history. We do not store full payment card details when third-party payment processors are used.
Communications and correspondence, including enquiries, quotations, feedback, complaints, and any other information you choose to provide when you contact us, whether by phone, in writing, or through online forms.
Technical and usage data relating to visits to our website, such as IP address, device information, and basic analytics data, where collected, to help us maintain and improve our online services.
Lawful basis for processing
We process your personal data only where we have a lawful basis under applicable data protection laws. The main legal bases we rely on are as follows.
Contractual necessity. We process personal data to take steps at your request before entering into a contract and to perform our contractual obligations when providing removal and related services, including handling enquiries, preparing quotations, managing bookings, carrying out moves, and providing customer support.
Legal obligations. We may process personal data to comply with legal and regulatory duties, such as record-keeping, accounting, reporting, responding to lawful requests from authorities, and complying with health and safety requirements.
Legitimate interests. We process personal data where necessary for our legitimate interests or those of a third party, provided that those interests are not overridden by your rights and freedoms. These interests include managing and developing our business, ensuring the security of our operations, preventing fraud and misuse of services, improving our services, training staff, and handling customer feedback and disputes.
Consent. In limited cases, we may rely on your consent, for example for certain types of marketing communications or specific optional features on our website. Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
How we use your personal data
We use your personal data for the purposes described below, to the extent that such use is permitted by the applicable lawful basis.
To respond to your enquiries, provide quotations, and communicate with you about potential or confirmed bookings.
To plan, organise, and carry out removal and related services, including coordinating logistics, accessing premises, handling goods, and managing service quality and safety.
To issue invoices, process payments, maintain financial records, and manage any refunds or disputes relating to payments.
To manage our relationship with you, including dealing with questions, feedback, and complaints, and notifying you of important changes to our services or policies.
To operate, maintain, and improve our website and online tools, including monitoring usage patterns and addressing security issues.
To comply with legal, regulatory, and professional obligations and to establish, exercise, or defend legal claims where necessary.
Data sharing and processors
We do not sell your personal data. However, we may share your information with third parties where necessary for the purposes set out in this Privacy Policy, and only to the extent permitted by law.
Service providers acting as data processors, such as companies providing information technology services, hosting, customer relationship management systems, secure data storage, or payment processing. These providers process data only on our instructions and are required to protect your information.
Professional advisers, such as accountants, auditors, or legal advisers, to the extent necessary for them to provide professional services to us and to help us comply with our legal and regulatory obligations.
Public authorities or other third parties, where disclosure is required by law or necessary to protect our rights, the rights of our customers, or the safety of individuals, or in connection with legal proceedings.
If we consider a business reorganisation, transfer, or similar transaction, limited personal data may be shared with those involved, subject to appropriate confidentiality protections and only where permitted by data protection laws.
International transfers
Where we engage processors or service providers located outside the United Kingdom or the European Economic Area, or they store or access data from such locations, we take steps to ensure an adequate level of protection for your personal data. This may include relying on adequacy regulations or implementing appropriate safeguards such as standard contractual clauses or equivalent measures as required by law.
Data retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
Data relating to quotes and enquiries is generally retained for a period that allows us to respond to follow-up requests and maintain accurate records of our communications.
Data relating to confirmed services, including invoices, contracts, and related correspondence, is typically retained for the duration of the contractual relationship and for a subsequent period required under applicable laws and regulations, such as tax and accounting rules.
Data held for marketing purposes is retained until you object to such processing or withdraw your consent, or until it is no longer necessary for the purpose for which it was collected.
When personal data is no longer required, we will securely delete or anonymise it, unless we are required by law to retain it for a longer period.
Security of personal data
We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricting access to personal data to those who need it for legitimate business purposes, using secure systems, and training staff on data protection responsibilities. While we take reasonable steps to safeguard your information, no system can be guaranteed to be completely secure.
Your data protection rights
Under data protection laws, you have several rights concerning your personal data processed by Removals Queen's Park, subject to certain conditions and exemptions.
Right of access. You can request confirmation that we process your personal data and obtain a copy of that data, together with information about how it is used.
Right to rectification. You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure. You can request that we delete your personal data where it is no longer needed for the purposes for which it was collected, where you have withdrawn consent and there is no other legal basis for processing, or where processing is unlawful. This right is subject to limitations, for example where we must retain data to comply with legal obligations.
Right to restriction of processing. You can ask us to restrict the processing of your personal data in certain circumstances, such as while we verify the accuracy of the data or assess an objection you have raised.
Right to object. You can object to processing based on our legitimate interests, including profiling, on grounds relating to your particular situation. You also have the absolute right to object at any time to processing of your personal data for direct marketing.
Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, and machine-readable format, or that we transmit it to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of any processing that took place before withdrawal.
You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. You are encouraged to contact us in the first instance so that we can seek to resolve any concerns.
Children's data
Our services are not directed at children, and we do not knowingly collect personal data relating to individuals under the age required for valid consent under applicable laws. If we become aware that we have inadvertently collected such data, we will take steps to delete it where appropriate.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
