Privacy Policy - Removals Queens Park

This Privacy Policy explains how Removals Queens Park collects, uses, stores, shares, and protects personal data in relation to its removal services. It applies to all Removals Queens Park customers in the area, including prospective customers, active customers, and individuals who enquire about our services. We are committed to handling personal data in a lawful, fair, and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Removals Queens Park provides residential and commercial removal services, including packing, transportation, loading, unloading, and related support services. In the course of delivering these services, we may process personal information about customers, their household members, business contacts, and other individuals connected to a booking or enquiry.

We are the data controller for the personal data we collect and determine the purposes and means of processing it.

2. Personal Data We Collect

We only collect personal data that is necessary for providing our services, managing bookings, and meeting legal and operational requirements. The categories of data we may collect include:

Identity details such as name and title
Contact information such as address, phone number, and email address
Service details including booking dates, moving addresses, inventory lists, access notes, and service preferences
Payment information such as billing details and transaction records
Communication records including emails, messages, call notes, and complaint correspondence
Property and logistics information relevant to the move, such as floor access, parking arrangements, and special handling requirements
Identification or verification data where required for fraud prevention, insurance, or contractual purposes

We do not intentionally collect special category data unless it is strictly necessary and lawful to do so. If such data is provided to us, we will only process it where we have a valid legal basis and appropriate safeguards in place.

3. How We Use Personal Data

We use personal data for the following purposes:

To respond to enquiries and provide quotes
To manage bookings and deliver removal services
To communicate important service updates
To process payments and issue invoices
To plan logistics and allocate staff and vehicles
To handle complaints, claims, and customer support requests
To comply with legal, tax, accounting, and insurance obligations
To maintain internal records and improve service quality

We process personal data only for specified, explicit, and legitimate purposes. We will not use your data in a way that is incompatible with those purposes.

4. Lawful Basis for Processing

Under data protection law, we must have a lawful basis for each processing activity. Depending on the context, we rely on the following legal bases:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes taking bookings, arranging removal services, communicating about the service, and managing payment.

Legal Obligation

We may process personal data where required to comply with legal obligations, such as tax, accounting, insurance, or regulatory requirements.

Legitimate Interests

We may process personal data for our legitimate interests, provided these interests are not overridden by your rights and freedoms. This may include service administration, record keeping, fraud prevention, security, and improving operations. When relying on this basis, we carefully consider whether the processing is necessary and proportionate.

Consent

In limited cases, we may rely on your consent, for example where you have clearly agreed to receive optional communications or where consent is needed for a specific processing activity. Where consent is used, you may withdraw it at any time.

5. Sharing and Processors

We may share personal data with trusted third parties only where necessary and appropriate. These third parties may act as processors or independent controllers depending on the service they provide.

Examples of processors and service providers may include:

Payment processing providers
IT and cloud storage providers
Administrative and customer management systems
Accountants and professional advisers
Insurance providers and claims handlers
Subcontractors assisting with removals, packing, or storage support

Where a third party acts as a processor, they are only allowed to process personal data on our instructions and must protect it with appropriate technical and organisational measures. We do not sell personal data.

We may also disclose personal data if required by law, court order, or a lawful request from a public authority. In all cases, we limit disclosure to what is necessary.

6. International Transfers

Where personal data is transferred outside the UK, we will take steps to ensure it remains protected to a standard that is essentially equivalent to UK data protection requirements. This may include the use of approved contractual safeguards or reliance on adequacy regulations where applicable.

7. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, insurance, and operational needs. Retention periods may vary depending on the type of data and the context in which it was collected.

As a general approach:

Enquiry data may be retained for a limited period if no booking is made
Customer and booking records may be kept for the duration of the service relationship and for a reasonable period afterwards
Financial and tax records are retained for the period required by law
Claims, complaints, and dispute records may be retained until the matter is resolved and for an additional period where needed

When data is no longer required, we will securely delete, anonymise, or archive it in line with our retention procedures.

8. Security of Personal Data

We take appropriate measures to protect personal data against unauthorised access, alteration, disclosure, loss, or destruction. These measures may include access controls, secure systems, staff confidentiality obligations, and data minimisation practices.

While we work to safeguard your data, no system is completely risk-free. We therefore maintain procedures to identify, assess, and respond to potential data incidents. Where required by law, we will notify affected individuals and the relevant supervisory authority of a personal data breach.

9. Your Rights

As a data subject, you have a number of rights under data protection law. Subject to certain conditions and exemptions, these include:

Right of access – to request a copy of the personal data we hold about you
Right to rectification – to ask us to correct inaccurate or incomplete data
Right to erasure – to request deletion of your data in certain circumstances
Right to restriction – to ask us to limit how we use your data in certain cases
Right to object – to object to processing based on legitimate interests or direct marketing
Right to data portability – to receive certain data in a structured, commonly used format
Right to withdraw consent – where processing is based on consent

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully or unfairly. We encourage you to raise concerns with us first so we can try to resolve them promptly.

10. Children’s Data

Our services are not aimed at children, and we do not knowingly collect personal data from children except where it is necessary for the provision of removal services and where that data is supplied by an adult customer or authorised representative. If we learn that we have collected data without a valid basis, we will take appropriate steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or operational needs. Any revised version will apply from the date it is made available. We recommend reviewing this policy periodically to stay informed about how we handle personal data.

12. Summary of Our Commitment

Removals Queens Park is committed to using personal data responsibly, securely, and only where there is a valid lawful basis. We collect only the information needed to deliver our services, retain it for no longer than necessary, and share it only with trusted processors or where required by law. We respect your rights and aim to maintain transparency, accountability, and strong data protection standards for every customer in the area.