Removals Queen's Park Service Terms and Conditions

These Terms and Conditions set out the basis on which Removals Queen's Park provides removal, packing, transportation, storage and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company means Removals Queen's Park, the provider of the services referred to in these terms.

Customer means the person, firm or organisation booking or using our services.

Services means any removal, packing, loading, unloading, transportation, storage, waste handling, or associated services provided by the Company.

Goods means all items, personal effects, furniture, equipment and any other property which are the subject of the Services.

Contract means the agreement between the Company and the Customer, comprising these Terms and Conditions and any written quotation or booking confirmation issued by the Company.

2. Scope of Services

The Company provides residential and commercial removals, including packing, loading, transport, unloading, and, where agreed in writing, temporary storage and waste or item disposal. Services are available for moves and collections across the UK, with a particular focus on the wider Queen's Park and surrounding areas. The specific services to be provided will be described in the quotation and booking confirmation.

3. Quotations

All quotations are based on the information supplied by the Customer and are subject to survey where applicable. Quotations are normally provided in writing and will specify the services included, any exclusions, and the estimated price or charging basis.

Quotations are valid for 30 days from the date of issue, unless otherwise stated. The Company may amend or withdraw a quotation at any time before the Customer accepts it. Quotations do not include insurance, customs duties, parking fees, tolls, congestion charges, or any other third party charges, unless expressly stated.

The Company reserves the right to adjust the quoted price if:

1. The work differs from the information originally provided by the Customer.

2. Additional services are requested or required.

3. Access is more difficult than stated or reasonably expected, including restricted access for vehicles or unusual access to premises.

4. Delays occur that are beyond the Company’s reasonable control.

Any variations will, where practicable, be agreed in advance and charged at the Company’s standard rates.

4. Booking Process

A booking is made when the Customer confirms acceptance of the quotation and these Terms and Conditions, and the Company issues a booking confirmation. Bookings may be made in writing or via an agreed booking system. The Company is not obliged to accept a booking and may decline to provide services at its discretion.

The Customer is responsible for ensuring that all details in the booking confirmation are correct, including addresses, dates, times, access details, and the description and volume of Goods. Any discrepancies must be notified to the Company as soon as possible, and in any event before the service date.

The Customer must ensure that any necessary permissions or permits are obtained in advance of the service date, including parking dispensations or building management approvals, unless the Company has expressly agreed in writing to arrange these on the Customer’s behalf.

5. Access and Parking

The Customer must provide safe and reasonable access to the collection and delivery addresses, including suitable parking for the Company’s vehicles in accordance with local regulations. If suitable parking cannot be arranged, or if access is restricted, the Company may charge additional fees for increased labour, shuttle runs, or waiting time, or may in extreme cases cancel or suspend services until access is resolved.

The Customer is responsible for any parking charges, fines, or penalties incurred as a consequence of inaccurate information, failure to obtain necessary permissions, or instructions from the Customer or their representatives.

6. Customer Responsibilities

The Customer must:

1. Provide accurate information about the nature, quantity, and condition of Goods.

2. Ensure that Goods are suitably packed, unless the Company has agreed to provide packing services.

3. Label any fragile or high value items clearly and notify the Company of any special handling requirements.

4. Ensure that all Goods to be moved are made available and that access is clear on the agreed service date.

5. Arrange appropriate insurance for Goods, subject to any cover offered by the Company.

6. Be present, or ensure that an authorised representative is present, at collection and delivery to provide instructions and sign any necessary documentation.

7. Payments and Charges

Unless otherwise agreed in writing, payment for services is due as follows:

1. A deposit may be required to secure the booking, payable at the time of confirmation.

2. The balance is payable no later than the commencement of the service on the agreed date, or as stated in the quotation or invoice.

Payment methods and any applicable surcharges will be specified by the Company. All prices are stated in pounds sterling and are inclusive or exclusive of VAT as indicated on the quotation or invoice.

If the Customer fails to pay any amount when due, the Company may:

1. Suspend or cancel services.

2. Retain possession of Goods until full payment is received.

3. Charge interest on overdue amounts at the statutory rate permissible under UK law.

The Customer remains liable for all charges properly payable under the Contract, even if payment is to be made by a third party.

8. Cancellations and Postponements

If the Customer wishes to cancel or postpone a booking, notice must be given in writing as early as possible. The following cancellation charges may apply, unless otherwise stated in writing:

1. More than 7 days before the service date: any deposit may be refundable at the Company’s discretion, less any reasonable administrative costs.

2. Between 3 and 7 days before the service date: up to 50 percent of the quoted price may be charged.

3. Less than 3 days before the service date or on the day of service: up to 100 percent of the quoted price may be charged.

The Company may cancel or postpone services if:

1. The Customer has not paid sums due.

2. Access or safety conditions make it unreasonable or unsafe to proceed.

3. External factors beyond the Company’s control, such as severe weather, road closures, or industrial action, prevent the service from being carried out.

In such circumstances, the Company will seek to rearrange the service on a mutually convenient date. The Company will not be liable for any consequential losses arising from any cancellation or postponement, subject to the limitations set out in these Terms and Conditions.

9. Excluded Goods

Unless expressly agreed in writing, the Company does not accept the following items for transport or storage:

1. Hazardous, flammable, explosive, corrosive, or toxic materials.

2. Live animals, plants, or perishable items.

3. Cash, securities, jewellery, watches, precious metals, or collections of special value.

4. Illegal or stolen goods or items that cannot be legally held, transported, or disposed of within the UK.

If any such items are handed to the Company without prior written agreement, the Company may arrange for their removal, storage, or disposal at the Customer’s expense, and will have no liability for loss or damage arising from them.

10. Waste and Disposal Regulations

The Company operates in accordance with applicable UK waste and environmental regulations. Where the Customer requests disposal or clearance of items, the Company will, where required, handle such items as waste and will use authorised disposal or recycling routes.

The Customer confirms that they have the right to request the disposal of any items handed to the Company and that such disposal will not breach any legal obligations. The Customer remains responsible for any costs, fines, or penalties arising from the provision of inaccurate or misleading information about the nature or ownership of items.

Certain items, including electrical appliances, mattresses, appliances containing refrigerants, building rubble, and hazardous materials, may be subject to specific disposal requirements and additional fees. The Company will advise the Customer of any additional charges where reasonably practicable.

11. Liability for Loss or Damage

The Company will exercise reasonable care and skill in providing the Services. Liability for loss of or damage to Goods is subject to the exclusions and limitations below.

The Company will not be liable for loss or damage arising from:

1. Inherent defects, vulnerabilities or pre-existing damage in the Goods.

2. Normal wear and tear, or minor marks and scratches arising from normal handling.

3. Goods packed by the Customer, unless damage results from the Company’s negligent handling of such packages.

4. Acts or omissions of the Customer or their representatives.

5. Weather conditions, traffic, or other events beyond the Company’s reasonable control.

6. Dismantling or reassembly of furniture or equipment carried out at the Customer’s request, where such work is not performed by a specialist.

The Company’s total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, will not exceed a reasonable replacement value for the affected items, subject to any specific limits set out in the quotation or booking confirmation. If the Customer considers the standard liability limit insufficient, they may arrange their own additional insurance.

The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of use, loss of opportunity, or emotional distress, even if advised of the possibility of such loss.

12. Timeframes and Delays

The Company will use reasonable efforts to carry out the Services on the agreed dates and within any estimated timescales provided. However, all times are estimates only and are not guaranteed, as traffic, access, and other external factors may cause delays.

The Company will not be liable for any loss or expense arising from delay or failure to provide the Services due to circumstances beyond its reasonable control. In the event of a significant delay, the Company will keep the Customer informed and, where feasible, agree revised arrangements.

13. Claims and Complaints

Any loss of or damage to Goods that is apparent on delivery should be notified to the Company as soon as reasonably practical, and in any event no later than 7 days after the completion of the Services. Non-apparent damage or loss should be reported as soon as discovered and within a reasonable period.

Complaints about the standard of service should be raised promptly so that the Company has an opportunity to investigate and, where appropriate, remedy the issue. The Customer should provide sufficient detail and any supporting evidence to enable the Company to assess the claim.

14. Insurance

The Company maintains appropriate business insurance in connection with the provision of its Services. This may include public liability and, where applicable, cover for goods in transit, subject to the terms and limits of the relevant policies. Details of cover and any applicable limitations will be made available upon request.

The Customer is encouraged to consider obtaining their own additional insurance for Goods, particularly items of high value or special significance, to ensure adequate protection.

15. Data Protection and Privacy

The Company will collect and process personal data of the Customer for the purposes of providing the Services, managing the Contract, and complying with legal obligations. Personal data will be handled in accordance with applicable UK data protection legislation.

The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary for the performance of the Services, the operation of the business, or as required by law.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

17. General Provisions

If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

No variation of these Terms and Conditions will be effective unless agreed in writing by the Company. The failure of the Company to exercise any right or remedy shall not constitute a waiver of that right or remedy.

The Contract is between the Company and the Customer only. No third party shall have any rights to enforce any of its terms under the Contracts Rights of Third Parties Act 1999 or otherwise.

By proceeding with a booking or using the Services, the Customer confirms that they have read, understood, and agree to these Terms and Conditions.